If you need to cancel your order, we must receive your request 24 hours prior to the requested delivery date. A $15 cancellation fee will apply.
Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. Orders that are already prepared or dispatched may not be cancelled.
All refunds will be processed on the same credit card used for your order.
We reserve the right to refuse service on any order which may contain bad language, insufficient or incorrect delivery details, fraudulent use of a credit card or do not comply with our policies. In addition, all orders which fail our strict validation process will be automatically cancelled.
If in the unlikely event you are unhappy with your order, we will need to inspect the flowers/gifts within 48 hours to enable a proper and fair assessment. All our flower care instructions must be followed. Our decision on the matter will be final.